Our approach
Pawfile does not require an account and does not display advertising. Most app content stays in the app's iOS sandbox and the App Group shared with its widget. Specific information is sent to service providers when you generate pet artwork, use subscriptions, receive notifications or Live Activities, or when the app measures installation and checkout performance. Pawfile does not request Apple's App Tracking Transparency permission or access the advertising identifier.
Information handled by the app
- Pet content and preferences. Pawfile stores selected pet photos, generated artwork, pet name, species, breed or notes, art style, mood, care interactions, and app preferences on your device. Up to four photos may be selected; only the first or primary photo is uploaded for AI generation.
- AI generation. The primary pet photo, species or breed description, selected art style, mood, and a generated instruction are sent to Kie.ai and its infrastructure/model providers to create the pixel-art result. The pet name is not included in that generation request.
- Notifications and Live Activities. Pawfile sends a random installation identifier, Apple push tokens, Live Activity identifiers and tokens, timezone, app/bundle information, pet name, style, mood or scene state, and timestamps to a developer-operated Cloudflare service. That service uses Apple Push Notification service to deliver requested app experiences. Original pet photos are not sent to this service.
- Subscription information. Apple and RevenueCat process product identifiers, purchase and receipt information, anonymous customer identifiers, eligibility, entitlement status, renewal or expiration state, and related transaction events.
- Attribution and analytics. AppsFlyer processes its generated installation identifier, install and session information, paywall placement, and the product identifier when checkout begins. That AppsFlyer identifier is attached to the anonymous RevenueCat customer so subscription events can be measured. Pawfile does not send the pet photo, pet name, price, or payment details in these client analytics events.
- Technical data. Network providers may receive IP address, device/browser information, request time, and similar security or delivery logs when the app or website connects to them.
Cloud storage and backups
Pawfile does not provide an account, CloudKit database, or cross-device content sync. Pet photos and generated sprites are stored locally, with limited widget and Live Activity state shared through an App Group on the same device. Standard iOS device-backup behaviour may apply according to your Apple settings. Separately, the limited remote processing described in this policy is not an app backup and may remain with service providers for their stated retention periods.
Purchases and subscriptions
Apple processes payment for Pawfile's monthly and yearly auto-renewing subscriptions. RevenueCat helps display offers, verify purchases, restore purchases, and determine access to Pawfile Pro. We receive subscription and entitlement status but not your full payment-card number. Apple controls the price, tax, introductory-offer eligibility, billing, cancellation, and refund process.
Analytics, diagnostics, advertising, and attribution
Pawfile uses AppsFlyer Strict for install/session attribution and limited checkout-funnel measurement, and RevenueCat for subscription analytics and entitlement management. RevenueCat may forward subscription lifecycle and gross revenue events to AppsFlyer. Pawfile does not include an ad-display SDK, does not request IDFA access, and is configured not to collect RevenueCat's automatic device identifiers. Pawfile does not currently include a third-party crash-reporting SDK. You can stop future app analytics by uninstalling Pawfile; information already held by a provider is governed by that provider's retention and deletion process.
Device permissions and system features
Pawfile uses the photo picker for images you select, may request camera access when you take a pet photo, and may request notification permission for alerts, sounds, and badges. It also uses Apple's widget, App Group, Live Activities, Dynamic Island, and push-notification systems. You can change camera, photo, and notification access in iOS Settings. Pawfile does not request microphone, contacts, calendar, precise location, Health, Bluetooth, or motion access.
How information is used and shared
We use information to generate the artwork you request; display the pet companion in the app and Apple system surfaces; deliver notifications and Live Activities; provide and support subscriptions; measure installation and checkout performance; secure and operate the service; respond to support requests; and meet legal obligations. Information is disclosed only as needed to Apple, Kie.ai and its infrastructure/model providers, RevenueCat, AppsFlyer, Cloudflare, our website host, and support-email providers, or when required by law. We do not sell pet photos or personal information, and Pawfile does not show third-party ads.
These providers process information under their own terms and privacy notices: Apple, Kie.ai, RevenueCat, AppsFlyer, and Cloudflare.
Retention and deletion
- On-device data. Delete an individual photo in Pawfile, or use Settings → Reset Pawfile to remove local pet photos, generated artwork, app state, shared widget content, scheduled local notifications, and the current Live Activity. Deleting the app also removes its local sandbox, subject to any device backup managed by Apple.
- Push service. Live Activity records expire 16 hours after their last refresh. Device and installation records expire 45 days after their last refresh.
- AI provider. Kie.ai states that generated media is retained for 14 days and logs, text, and related metadata for two months. Its published material does not state a separate period for every uploaded source image. Pawfile does not currently provide an in-app remote-delete command for AI jobs.
- Apple, RevenueCat, AppsFlyer, hosting, and support. These providers retain records under their own policies and as needed for purchases, fraud prevention, analytics, security, legal compliance, and support. Support correspondence is kept only as long as reasonably needed to resolve and document the request.
Resetting or deleting Pawfile does not cancel an Apple subscription and does not automatically erase records already held by Apple, Kie.ai, RevenueCat, AppsFlyer, Cloudflare, or the website/support providers. Because Pawfile has no account, there is no account to delete. To request help locating or deleting remote records, email support and include your Pawfile Support ID, approximate dates, and device details. We may need to verify the request and some records may be retained where legally required.
Website and support communications
Cloudflare and related network providers may process standard technical request data to deliver and protect this website and route support email. This site has no advertising, analytics script, contact form, or non-essential cookies. If you email support, we receive your email address and the information you choose to provide. Please do not send passwords, payment details, authentication codes, or unnecessary sensitive information.
Children
Pawfile is a general-audience pet app and is not designed to create child profiles or collect a child's contact information. Pet photos can incidentally include people. A parent or guardian should supervise a minor's use and ensure that any uploaded image is appropriate and authorized. Contact us if you believe a child provided personal information that should be removed.
Security
We use reasonable platform and service protections appropriate to the features described above, including encrypted HTTPS connections and the normal iOS app sandbox. No storage or transmission method can be guaranteed completely secure.
Changes
We may update this policy when the app, services, or legal requirements change. The current version and update date will appear on this page.
Contact
1001463290 Ontario Inc.
Jurisdiction: Ontario, Canada
Email: support@firesapps.com
Website: pawfile.firesapps.com